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Tuesday, August 8, 2017
Getting Higher in the Tree: Using Customer Journey Mapping to Understand Customer Experience
- Latisha Younger-Canon, Navigant ;
- Karen Ehrhardt-Martinez, Navigant ;
- Monica Pagnotta, Navigant ;
- Dennis Mullan, DTE Energy
Use this link to view the PDF file: Getting Higher in the Tree: Using Customer Journey Mapping to Understand Customer Experience